CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: shoeshishop@gmail.com
or fill in our contact form:
FAQs
01
What size is right for me?
If you are unsure of which size to purchase, simply follow these easy steps to measure your foot, and select the appropriate size which corresponds to the millimetre length. Please note: all shoe boxes state the UK / EURO / US sizes
03
I would like to know if/when a product will be back in stock...can you do this for me.
​
If you find your desired pair of shoes is unavailable in your size, you can register your interest using the link on the product page and when the size next becomes available you will receive an email notification.
05
What is the best way to look after my new shoes?
​
Majority of the shoes we offer have a leather upper, therefore, we would always advise that due to leather being a natural product you should look at ways to prolong the life of your new shoes using some form of shoe care. Visit our Aftercare page for tips on how best to look after your new shoes. We provide information on how you can protect your shoes using our shoe care products.
07
Which country are your shoes manufactured in?
​
This can depend on the style, if you would like further information please get in touch via email. We will respond within 24-48 hours.
09
What is your returns / exchange policy?
​
You may return your pair of shoes within 30 days from the date of purchase. You can find the full returns/exchange policy HERE
02
I've seen a product of yours I really like but I can't find it online?
If you know the name of the style, you can use the search function on the top right of the homepage to search for this
04
Can I pre-order an item if it's not currently in stock?
​
Unfortunately not, you can only order items that are currently in stock. However, we regularly top up the stock on our website so please keep checking.
06
What material is used to make your shoes?
​
This can depend on the style, details of the materials used are included within each style description page.
08
My order has arrived but there is an item missing/ faulty item/ incorrect item, what should I do?
​
If you received an incorrect item, a faulty item or one of your items from your order is missing, please get in touch via email so we can investigate this for you as quickly as possible.
10
I sent my shoes back, but I haven't received my refund/credit email?
​
Always allow 5 working days from the date the shoes arrive back with us for the refund to take place. If still nothing then please get in touch